Shipping Policy

Last Updated: October 5, 2026

Thank you for shopping with 786 Icon Mart. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

786 Icon Mart currently offers shipping to customers in the United Arab Emirates (UAE).

Shipping availability may vary depending on the product and delivery location. If a particular location is unavailable for delivery, we will contact the customer regarding the order.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information where tracking is available.

3. Delivery Time

Estimated delivery time within the UAE is generally 5–10 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

• Courier or logistics issues.

• Incorrect or incomplete delivery information.

• Public holidays.

• Weather conditions.

• Customs or regulatory procedures.

• High order volumes.

• Circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.

5. Order Tracking

If tracking is available for your order, tracking information will be provided after the order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the delivery provider.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name.

• Complete delivery address.

• City/Emirate.

• Phone number.

• Any other information required for successful delivery.

786 Icon Mart is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

7. Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address or phone number, refuses delivery, or does not respond to the delivery provider, additional delivery attempts or charges may apply.

For Cash on Delivery (COD) orders, repeated refusal or failure to accept an order may result in restrictions on future COD orders.

8. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact us so that we can investigate the shipment with the relevant delivery provider.

Once an order has been handed over to the shipping provider, delivery may be affected by circumstances outside our control.

9. Damaged Packages

If your package arrives visibly damaged, please take clear photographs or videos of the package and product before opening or immediately after opening it.

Contact us as soon as possible so we can review the issue and determine the appropriate solution.

10. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos of the package and the items received.

After reviewing your claim, we may offer a replacement, exchange, or refund where applicable.

11. Changes to This Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Store Name: 786 Icon Mart
Email: soomrodeedarhussain96@gmail.com
Phone: +92 301 3877606